Shipping policy

What parts of Colombia do you ship to?

We are located in Medellín and ship nationwide.

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How long will it take to receive my order?

The delivery time depends on your order. If you want to know the exact delivery times before placing your order, contact us via email at contacto@dotacionescorporativas.com or via WhatsApp at +573073952046. Remember to place your orders in advance.

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How long will it take for my order to be ready?

The shipping time after the production of the garments is completed is 1 to 2 days for major cities, and 3 to 5 days for secondary cities, municipalities, or rural areas.
The shipping cost varies depending on the weight of your order and the shipping location. The cost will be assumed by the customer upon delivery and the amount will be notified at the time of receiving the shipping guide from the logistics operator.

How do I know the status of my order?

To check the status of your order, please contact us via email at contacto@dotacionescorporativas.com or via WhatsApp at +573073952046

How long do I have to pay the additional 50%?

You are committed to paying the outstanding balance within a maximum of 30 calendar days from when you have been notified that the order is ready to be shipped. If you do not make the payment within the established time, Dotaciones Corporativas will not refund your money, nor will you receive items for the value of the advance payment, and you will lose all rights to claim the items after a longer period, even if you make the payment outside the established time.

Can I pick up my order once it is ready?

All of our orders are shipped directly to your address.

Can I change my delivery address after placing my order?

Yes, you can change your delivery address after placing your order. Please contact us via email at contacto@dotacionescorporativas.com or via WhatsApp at +573073952046 to request the change.

What should I take into account when receiving my order?

Before signing the tracking slip and in the presence of the transporter, you must thoroughly check the packaging and ensure that it is in perfect condition. If you find any issues with the packaging, do not accept the product or sign the tracking slip. If you sign without checking, you will lose your right to make a claim.